San Diego | Las Vegas | Denver
Welcome to Ashpitality.
“Life is service; the one who progresses is the one who gives his fellow man a little more, a little better service.” – Ellsworth Statier
PURPOSE
“It is not that men are ill fed, but that they have no pleasure in the work by which they make their bread, and therefore look to wealth as the only means of pleasure.”
–John Ruskin.
Hospitality chose me early on. While getting my undergrad degree at Point Loma Nazarene University in San Diego, California, I landed a part-time job as a front desk agent at the quaint little Inn at Sunset Cliffs hotel. The hotel was privately owned and managed by a small team who empowered and entrusted me in all aspects of the operation. My background had primarily been in family and small businesses and I’ve learned that there is a great sense of pride and ownership that comes from this experience. It goes beyond the Monday through Friday 8 hour workday. Work ethic comes from the heart because we treat the business as if it is our own. I fell in love with my part-time job and the people I worked with and hospitality became my calling.
Experience
Southwest airlines, Senior Recruiter WEST REGION
August 2022-Present
Recruiting with a Servant’s Heart, a Warrior Spirit and a Fun LUV-ing Attitude for the best hospitality company which happens to be an airline.
Loan Your LUV Program: Career Mobility Coach: Support internal workforce development through career advising, resume review and interview preparation
Workday Tier 1 Support Team Member: Resolved over 160 People Systems work orders: Workday SME empowering team members through training and best practices to improve user and candidate experience
Southwest Mentorship Program: 6 month employee mentoring program supporting employee in technology career development
Ground Operations Leadership Preparation: Designed preparation guide and partnered with Career Mobility and Recruitment Marketing teams to support internal employee workforce development
Support Ground Operations SAN Station and Baggage Service Office during 2022 holiday disruption
Southwest airlines, Recruiter WEST REGION
December 2019 - August 2022
2020: Loan Your LUV Program: supported development of Southwest Workplace Flexibility Program and Tech Operations Aircraft Maintenance Records Specialist
2021: Supported Ground Operations volume hiring for the 18 new Southwest city markets
Supported Southwest Business Team in SAN coordinating and presenting Customer Leadership Summit
2022: Sprint Leader for the West Region - managed and allocated resources for Ground Operations hiring sprints selecting 2800 candidates in 7 weeks
Stone Brewing, Recruiter
February 2018 - December 2019
Managed the full cycle recruitment experience for Hospitality, Sales, Distribution, Production and Corporate including Stone Brewing Shanghai and Stone Brewing Berlin
Provided $5400.00 in annual savings from ATS audit of unused administrator seats
Automated workflows from ATS to onboarding systems eliminating resource and process waste
Managed Stone Brewing Employer Brand and community relationships and events
HR onboarding and learning and development facilitator
Fairmont Grand Del Mar, Talent and Culture Manager
August 2017 - February 2018
Training and Onboarding Manager for Forbes 5 star 5 diamond property
HR Manager and support in recruitment, employee relations, benefits and internal communications
Allegiant Airlines, Talent Adviser, Flight Operations
January 2016-August 2017
Managed the full cycle recruitment experience for Allegiant First Officers, Flight Operations Management and Internship Program and support Inflight recruitment
Developed initial Flight Operations Recruitment Program
Established influential storytelling data analytics resulting in implementing hiring process improvements
The Cosmopolitan of Las Vegas, Talent Recruiter, Jr. Recruiter, Talent Coordinator
February 2013-January 2016
Managed full cycle recruitment experience in the following focus areas:
Food and Beverage, Pool Operations, IT, Casino Marketing, Customer Relationship Management, Casino Operations, Facilities, Spa & Salon, Logistics/Warehouse, Purchasing, Retail, Cage Operations, Reservations, Guest Services and Summer Internship Program
Learning and Development facilitator for employee orientation and hospitality training
Member of The Bureau: selected employees who embody The Cosmopolitan brand, culture and the elevation of internal communications
Advisor for employees and applicants for career growth and development
The Cosmopolitan of Las Vegas, Resort services agent
December 2010-February 2013
Developed proficiency in all areas of reservations and guest experience
Supported cross training initiatives to deliver optimum customer service
Assisted multiple departments with projects and staffing support
Entrusted with supervisory functions during management absence
The Cosmopolitan of Las Vegas, Talent Engagement specialist
August 2010-December 2010
Supported recruitment and onboarding of 4000 pre-opening team members and creating a brand and culture from the ground up
Provided world class candidate experience to over 80,000 candidates
caesars palace, spa concierge
August 2009-August 2010
Assisted guests in booking spa and salon experiences
Tea Sommelier pairing specialty teas with spa treatments
Cross trainer of all spa and salon positions
caesars palace, intern
May 2009-August 2009
Contributed to Roman the Empire Departmental Rotation Program
Shadowed all departments throughout the resort developing hands on experience and significant networking relationships
Contributed to departmental projects and Kaizen initiatives with team members and senior leadership
The inn at sunset cliffs, front desk agent
2003-2005
Supported re-branding and marketing of 24 room ocean front property
Supported hotel operations including front desk, reservations, concierge, payroll, housekeeping, food and beverage, events and facilities
Developed marketing materials and tourism packages
community
SOUTHWEST VOLUNTEER AMBASSADOR
San Diego, CA (SAN Station)
Partner with SAN station in coordinating and participating in Southwest volunteer events:
Ronald McDonald House Dinners
Promises 2 Kids Guardian Scholarship Awards
Hands on San Diego supporting USS Midway Museum
EDC San Diego Talent Growth Roundtable
BOSTONIA GLOBAL HIGH SCHOOL MENTORSHIP PROGRAM
San Diego, CA
Lead annual 3 week virtual mentorship series supporting student development, interviewing and communication skills
GRITTY MOVEMENT: GIRLS RISING
San Diego, CA
Support young women in exposure to career paths and resources in personal and professional development
UNLV ALUMNI LAUNCHPAD
Las Vegas, NV
Support recent college graduates navigate career exploration and preparation
LAS VEGAS RESCUE MISSION
Las Vegas, NV
Supporting workforce development program preparing residents to re-enter the workplace. Reviewing resumes, facilitating mock interviews and providing constructive feedback and business etiquette skills.
GOODIE TWO SHOES FOUNDATION
Las Vegas, NV
Providing disadvantaged children with new shoes and socks, as well as other essentials for good health and positive development.
ANDSON
Las Vegas, NV
Providing financial education to at-risk and disadvantaged youth in the Las Vegas community.
Education
university of nevada las vegas
B.S. Hotel Management, Hotel Administration
Point Loma Nazarene University
B.A. Art, Graphic Design
Vignettes
Featured
specialties
EMPLOYER BRANDING
CANDIDATE EXPERIENCE
TALENT AND CULTURE
CAREER DEVELOPMENT
HOSPITALITY AND SERVICE
UNIVERSITY AND COMMUNITY EVENTS AND RELATIONS
LEARNING AND DEVELOPMENT
CONTINUOUS IMPROVEMENT